Privacy Policy

Types of Data Processed

To ensure a safe and smooth operation of the platform, we collect various categories of information:

• Account information: this includes your name as well as all relevant contact details required for account management.
• Activity and transaction data: records of your gameplay history, deposit and withdrawal history, and details of used bonus offers.
• System data: collection of device specifications, log files, and individual session data.
• Compliance data: information required for legal procedures such as identity verification (KYC) and anti-money laundering measures (AML).
• Core principles: our handling of data is based on transparency, purpose limitation, and strict data minimization.

Objectives and Legal Basis

The processing of your information is based on clearly defined legal grounds:

• Contractual obligations: this includes providing the full casino services, account management, and customer support.
• Legal obligations: compliance with data retention requirements, fraud prevention, and screening against international sanctions lists.
• Legitimate interests: protection of the platform from misuse, improvement of our services, and ensuring IT security.
• Consent management: where specific consent has been given, it may be withdrawn at any time with future effect.
• Technological support: the use of cookies enables analytics, personalization, and the proper functioning of our web infrastructure.

Data Sharing and Retention Periods

Depending on requirements, we work with specialized partners:

• External service providers: including payment providers, identity verification services, and IT infrastructure and support partners.
• Cross-border transfers: data transfers to third countries are carried out only under strict protection measures.
• Retention period: we store data in accordance with legal requirements and operational needs. After that, it is securely deleted or anonymized using standardized procedures.

User Rights and Security Standards

Your privacy is protected through extensive rights and technical safeguards:

• Your rights: you have the right to access, rectify, erase, and restrict processing. You may also object to processing and exercise your right to data portability.
• Right to complain: if you have concerns, you may contact the relevant supervisory authority.
• Security measures: we protect your data using modern HTTPS encryption, strict access controls, and organizational security measures.

The latest version of this policy is binding and is available directly on the Moonwin website.